Personalised Business Marketing (UK) Ltd

Complaints Policy

Personalised Business Marketing (UK) Ltd aims to provide high quality products and services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with the organisation.

If you are not happy with Personalised Business Marketing (UK) Ltd please tell us.

If you are unhappy about any of Personalised Business Marketing (UK) Ltd’s products or services, please speak initially to the relevant staff member. If you feel this is difficult or inappropriate then speak to the staff member's manager or a Director.

Often we will be able to give you a response straight away. When the matter is more complicated we will investigate and give you at least an initial response within three working days, outlining our findings and suggested actions to resolve the issue where appropriate.

Making a written complaint.

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Managing Director. You will receive a written acknowledgement within three working days.

The aim is to investigate your complaint properly and give you a reply within five working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

A record of all written complaints, action plans and outcomes will be kept by the Managing Director.

Finally, please also let us know if you are happy with Personalised Business Marketing (UK) Ltd’s services.